Microsoft Outlook App for iOS

In a previous YouTube video, Dean Virag showed you how to setup two-factor authentication using Azure AD premium.  The setup for two-factor authentication using the Outlook iOS app is very similar to any of the Office desktop apps.

The Outlook app is an alternative to the native mail, calendar, and contacts apps on your iPhone or other iOS device.   The native apps utilize active sync, which today does not support two-factor authentication and requires the use of an Azure app password.  This is the reason that your IT organization may want to use the iOS Outlook app and disable active sync.

In moving to the iOS Outlook app, I encountered two problems that kept me from switching over (Email is supposed to be a productivity tool, not slow you down) and today I will explain to you how to overcome those issues.

First, when I first started using the iOS Outlook app, I accidentally archived several emails.  This was very frustrating.  I was able to fix this issue in three easy steps.

  1. Go to settings or the gear at the bottom right of your iOS app
  2. Click on swipe options
  3. Hold down left swipe until you can select none

Second, after deleting my email account in active sync, my phone lost access to my contacts.  This means I could not tell which customers were sending me messages.  I fixed this is three easy steps.

  1. Go to settings or the gear at the bottom right of your iOS app
  2. Click on advanced options
  3. Select save contacts to device

Now that both problems are solved, I can safely and securely use email, calendars, and contacts from my iPhone.

The Outlook app is also extremely simple and easy to use.  The learning curve for the native iOS app users, is small, especially if you already have experience with Microsoft products/software.  The app also gives you slightly more customization than the native apps on iPhone, iPad, and iPod touch.  Microsoft also does a great job regularly sending out updates to the app to add new features and fix various bugs/issues.  Other features that the Outlook iOS app includes are: Touch ID login for verification purposes, the ability to choose which web app links and directions open in, customize notifications for calendar and email separately, the ability to have multiple accounts, and much more.


If you need security consulting or help with Microsoft Cloud/Office 365 training and implementations, contact us.