Solutions to Help Your Government Agency and Workforce
Respond, Adapt & Transform
Due to the ongoing COVID-19 pandemic, federal agencies along with state and local governments around the country are undergoing a rapid digital transformation to ensure their workforce and remote workers have the right technologies to continue providing critical citizen services remotely – especially during uncertain and changing circumstances.
Together, we can help your agency respond to unprecedented challenges, rebound effectively, and reinvent ways of working in these uncertain times – and build a strong foundation for the future.
Empower Your Agency with Cloud & Mobile Solutions
Government IT organizations are under immense pressure. Not only do they need to provide the right tools to keep their employees productive and secure as they telework, but the pandemic has led many IT departments and leadership to take a hard look at the services they can enhance through technology – while facing changing priories, limited resources, and tight budgets.
To help overcome those challenges, many are turning to cloud and mobile technology to ensure business continuity and operational agility – while building a solid digital foundation for the future – so their staff and remote workers can remain productive, informed, and secure while seamlessly providing responsive services to their citizens.
Although technology alone is not the answer, it can play a powerful role in providing the right tools and data to meet your agency’s mission and serve citizens better – in times of crisis and beyond – especially as employees continue to work remotely or in hybrid work environments for the foreseeable future.
Leveraging Technology in Times of Crisis and Beyond
Whether your agency or department continues to work in an all-remote environment or has begun to shift to a hybrid workplace, it is crucial to identify key challenges, develop a strategic plan, and invest in the right technology for long-term resilience and to strengthen your organizational agility so your employees can continue to govern safely while providing services to your citizens.
Empower Your Remote Workforce with a Secure, Virtual Workplace Using Microsoft Teams
Providing your employees with the right tools and resources is key to helping them stay connected, productive, and secure — no matter their location or device. Microsoft Teams is a cloud-based unified communication and collaboration platform where your employees can communicate via chat, videos or calls, meet online, share and co-edit documents, and collaborate with people both inside and outside your organization – all in a shared workspace. With a cloud-based and unified platform, your staff can stay connected both now and – in the future – regardless if they telework or work from their office.
Secure & Protect Your Devices, Apps & Data
The shift to remote and distributed work environments has created a new set of challenges for security teams to keep workers, devices, applications, and information safe and protected. By leveraging Microsoft 365 and Office 365’s built-in security controls along with other Microsoft security and compliance tools such as Azure Active Directory, Microsoft Intune, Microsoft Endpoint Manager, and Microsoft Information Protection, your team can manage and secure identities, passwords, devices, and data. Also, do not overlook strict compliance requirements. Getting the right set of remote security solutions and processes in place is the key to reducing risk now and in the long-term.
Streamline Processes with Mobile Apps & Workflows
Boost productivity, increase efficiencies, and keep things running smoothly with modern, secure apps for the mobile workforce and by automating repetitive tasks and business processes. With automated workflows between cloud and low-code apps and services, you can synchronize files, get notifications, streamline approval processes, collect data, and more. Apps and business processes can directly integrate with Power BI, Microsoft Flow [now Power Automate], Office 365, Microsoft Teams, Dynamics 365, and Azure. By modernizing key applications and business processes now, your workforce will be more efficient and productive especially during times of uncertainty and reduced resources.
Make Informed Decisions with Data Tracking & Dashboards
Bridge the gap between data and decision making. Government officials at the federal, state, and local levels need consolidated, real-time data more than ever make spot trends, make informed decisions, and update their citizens. By tracking multiple data sources and data sets, you can put data-driven insights into everyone’s hands. Decision-makers across departments can quickly respond to COVID-19-related needs around cases, testing, PPE shortages, hospital needs, re-opening decisions, and more. And you can keep your citizens, the public, and businesses informed by providing access to the data via web-based dashboards. Adopting digital tools – like Microsoft’s Power Platform, Power BI, and Dynamics 365 – and putting a holistic data management plan in place now will provide a solid foundation for future decision-making – especially as the country moves into the next stages of recovery.
Provide Responsive Services to Citizens with Virtual Agents & Chatbots
Now more than ever, citizens are depending on government agencies for critical services and information to manage their health, safety, and livelihood. However, many agencies and call centers have struggled to keep up with the influx of calls and requests during the pandemic. Digital tools such as intelligent virtual agents and conversational chatbots can give help citizens get the help, information, and support they need more quickly – while reducing the demands of government staff. By leveraging Microsoft’s Power Virtual Agents, AI Chatbots, and Azure, you can deploy service automation quickly and cost-effectively to answer common questions from your citizens on unemployment insurance, general COVID-19 questions, testing sites, and other high-volume services.
Help Employees Safely Return Onsite to Work
The pandemic has changed the workplace and how people work. And it will be a challenge to reopen physical environments and facilities in face of changing conditions and uncertainty. But keeping your workforce and workplaces safe is a top priority – whether essential employees have already returned onsite, staff is working in a hybrid work environment, or you are preparing your workforce for the eventual return to offices and facilities. Government agencies and departments need to support key internal stakeholders and workers with the right data to make informed decisions to reopen safely and support the health of employees. By leveraging Microsoft’s Power Platform tools, you can use mobile apps and dashboards to track, monitor, and report on key data to create a safe and healthier work environment for your employees – and provide scheduling tools for employees to ensure social distancing when working onsite.
How We Can Help
Our team can help identify new ways that technology can support your staff and citizen engagement. Then develop a strategy to plan, build, and optimize solutions to meet the unique needs of your agency – and drive your business goals forward in a cost-effective and timely way.
Download Xgility’s Capabilities Brief: Public Sector Solutions to Respond, Adapt & Transform in Times of Crisis and Beyond [PDF]
We can also partner with governments who have received CARES ACT funding to deliver critical COVID19-related solutions and services.
Our expertise:
- Strategic Planning & Roadmaps
- Adoption Strategy & Training
- infrastructure & Cloud-Ready Assessments
- Security & Risk Assessments
- Governance, Security & Compliance
- Upgrades & Deployments
- Migration Services
- Digital Workplace Solutions
- Security, Identity & Data Management
- Messaging, Voice & Conferencing
- Business Process Automation
- Data Visualization, Dashboards & Reports
- Virtual Agents & Chatbots
- App Development & Modernization
By leveraging our people, proven methodologies, agile processes, and deep knowledge, we help government agencies with their unique business and technical challenges and goals.
Microsoft Technologies That Power Our Solutions
We help transform the way state and local government agencies do business with Microsoft Enterprise platforms and technologies.
Microsoft Office 365 Platform & Tools Including:
Exchange Online, OneDrive for Business, SharePoint Online, Microsoft Teams, Skype for Business [moving to Microsoft Teams]
Microsoft Power Platform:
Power BI, PowerApps, Power Automate, Microsoft Virtual Agents, Dynamics 365
Microsoft Infrastructure, Security & Compliance Tools Including:
Microsoft Azure, Azure Active Directory, Azure Security & Compliance Tools, Enterprise Mobility & Security Suite [EMS], Microsoft Intune
Take the Next Step
Let’s talk about how Xgility can help strategically plan and implement solutions to help support your workforce and citizen engagement – and build a solid digital foundation for the future. As a Microsoft Gold Partner with vast experience under our belts, we are ready to help.