We understand that all technical solutions must be managed and maintained appropriately to ensure continual business operation and environmental stability. Supporting these new technologies requires highly specialized skills and Xgility has over a decade of experience delivering this enhanced skillset.
We’re Here When You Need Us
Your IT department will have fast access to our highly trained team of experts to help resolve common technical issues, troubleshooting, and system enhancement for your Microsoft cloud platforms and applications including Azure, Office 365, SharePoint, and Dynamics 365 commercial, GCC, and GCC High platforms. We also offer proactive and preventative support services to ensure your Microsoft cloud platforms and systems are performing smoothly and at their optimal level.
How You Benefit
Our resources are 100% US based and all packages include our web-based ticket tracking system, email, and live phone support.
- Receive access to our entire team with a single support contact.
- Highly-trained, Microsoft Certified support team ensures high quality coverage for all issues.
- We offer support packages with customizable hour amounts to ensure the right amount of support.
Flexible Support Service Packages
At Xgility, we recognize that one size does not fit all when it comes to the support you need which is why we offer different options to select from. Choose the right service level and cost for your organization so you can make the most out of your technology investments.
Xgility Reach Back
Prepaid technical support hours can be utilized for problem resolution, system enhancement, and adoption/training services. One-year term of coverage.
Xgility Reach Back Plus
Prepaid technical support hours can be utilized for problem resolution, system enhancement, and adoption/training services. This service includes a base block of support hours and 2 annual health checks. The health checks can be used to examine performance metrics, validate solution health, and usage statistics to ensure the environment continues to operate within expected thresholds, and that user experience is optimal. One-year term of coverage.
Cloud Optimization Platform Services
Our Cloud Optimization Platform Services are designed to enable control and optimization of your Azure cloud from every angle. Learn How »
Along with our managed services, we also provide our clients with end-to-end solutions and services to help plan, develop, migrate, deploy, and optimize your technology initiatives. Learn about our Solutions & Services »